frequently asked questions

General:

1. What areas do you service?

We provide cleaning services in Rockhampton, Gracemere, and surrounding areas. For suburbs outside this range, please contact us to check availability.

2. Do I need to be home during the clean?

No, you don’t need to be home. Many of our clients provide us with access instructions or leave a key in a secure location. If you prefer to be home, that’s completely fine too!

3. Are your cleaners insured and police-checked?

Yes! Our team is fully insured, and all cleaners have undergone police checks for your peace of mind.

4. Do you bring your own cleaning supplies?

We supply all necessary cleaning products and equipment. However, we request that clients provide a vacuum and mop in good working condition for use during the clean. This ensures the best care for your home’s flooring while allowing us to focus on delivering a high-quality clean.

5. Do I need to do anything before my cleaner arrives?

We recommend tidying up personal items where possible so our cleaners can focus on cleaning rather than organising.

6. What is your pet policy?

For the safety of both your pets and our cleaners, we ask that all pets be restrained while we are in your home.

7. What products do you use?

We use a product called For All on all surfaces in your home. This product is pH-neutral and safe for all surfaces, making it ideal for maintaining your home’s cleanliness without causing damage. Additionally, it is completely safe for children and pets, ensuring a worry-free cleaning experience.

Booking & Pricing:

1. How do I book a clean?

You can request a quote via our website, message us on Facebook, or text/call us. We’ll discuss your needs and confirm a date and time that works for you. We are most responsive via email or Facebook - if you prefer to phone us, please leave a message or text explaining what your needs are and we will get back to you.

2. How much do your services cost?

Pricing depends on the type of clean, home size, and specific tasks required. We provide personalised quotes after assessing your needs.

3. What payment methods do you accept?

We accept bank transfers and cash (when discussed prior to session booking). Invoices are sent on the Monday following a booking. We also offer 30-day payment plans for bookings over $500, allowing for more flexible payment options.

4. Can I set up a regular cleaning schedule?

Absolutely! We offer weekly, fortnightly, and monthly cleaning options to keep your home consistently fresh.

5. What if I need to reschedule or cancel?

We understand that plans change. Please give us at least 24 hours' notice if you need to reschedule or cancel to avoid a cancellation fee.